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Billing & Your Account

Your Dealer.ms account has two homes: the Client Area on the web, and Billing & Usage inside your WordPress admin. Use whichever is closer.

The Client Area (my.dealer.ms)

Sign in at my.dealer.ms with the email you bought DMS with. From there you can:

  • Download the plugin and updates.
  • Find and copy your license key.
  • Pay and download invoices, and see your billing history.
  • Manage your licenses: see your plans and upgrade or change one.
  • Update your payment method and contact details.
  • Buy extra credit packs for AI, VIN lookups and Dealer.Pics.
  • Open and follow Support Tickets.

Billing & Usage (inside WordPress)

Go to Dealer.ms > Billing & Usage. This page shows:

  • Your license key, your plan, and the Licensed until date.
  • Your credit balances, with a log of what used them, and Buy More buttons.
  • Your Invoices, with the date each was issued and paid.
  • License Upgrade, which shows the cost to move to a higher plan before you confirm. Your account is billed right away and the new plan applies to your site.
  • Reset License, for moving your key to another site (see Install & Activate).

Getting help

Every plan includes support.

  • From WordPress: go to Dealer.ms > Support and send a ticket.- From the Client Area: open Support Tickets and create a ticket.
  • Check first: Dealer.ms > Help & Guides, this documentation, and the FAQ answer most questions quickly.

When you report a problem, include what you were doing, what you expected, and what happened. A screenshot helps. The System Status page (under Dealer.ms) shows technical details we may ask for.

Common questions

Where is my license key? On Dealer.ms > Billing & Usage if the site is activated, or in the Client Area under your license.

Can I use one key on two sites? No. A key works on one site. Buy a second license, or move the key.

I bought credits but don't see them. Open Billing & Usage and use the clear-cache option on the usage log. Balances can take a moment to refresh.

I changed plans and an extension turned off. Extensions follow your plan. See Plans & Credits.

How do I stop emails about low credits? Turn them off in the email preferences in your account.